At DivePro Store, we’re passionate about getting you geared up for your aquatic adventures with minimal hassle. Whether you’re diving into tropical waters or braving winter waves, our shipping and returns policies are designed to keep things simple and straightforward.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (US$12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping

Free Shipping (Orders over US$50)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Returns & Exchanges

We want you to be completely satisfied with your DivePro gear. If something isn’t right, here’s how we’ll make it right:

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, with original tags and packaging
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned unless faulty:

  • Neoprene Hoodies & Sweats (if worn)
  • Thermal Rash Guards (if worn)
  • All rash guards/vests removed from original packaging

How to Return an Item

Step 1: Contact Our Team
Email [email protected] with:

  • Your order number
  • Product details
  • Reason for return
  • Preferred solution (refund/exchange)

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package & Ship Your Return
Securely package the item with the RMA number clearly visible. Ship to:

DivePro Store Returns
2044 Bullard Street
Montgomery, US 36106

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

After we receive and inspect your return (typically 3-5 business days):

  • We’ll email you the approval status
  • Refunds are processed to your original payment method within 5 business days
  • Exchanges ship within 1-2 business days after approval

Refund Timelines

  • Credit Card/PayPal: 5-10 business days after processing
  • Bank Transfer: 7-14 business days

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged product:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll provide a free return label and expedite your replacement

International Returns

For customers outside the US:

  • You’re responsible for return shipping and customs fees
  • We recommend using trackable shipping
  • Refunds are issued in USD (may be subject to currency fluctuations)

Need Help?

Our team of water sports enthusiasts is ready to assist! Contact us at [email protected] or call [+1 (XXX) XXX-XXXX] during business hours.

Thank you for choosing DivePro Store – where we stand behind our products as firmly as we stand behind our customers in the waves!