Privacy Policy

Last Updated: [Insert Date]

Welcome to DivePro Store (“we”, “us”, or “our”) at www.diveprogear.com. We specialize in premium water sports gear for enthusiasts of all ages, from children’s sun suits to professional diving wetsuits. Your privacy is as important to us as the quality of our products. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website.

1. Information We Collect

To provide you with the best shopping experience for your water adventures, we collect:

• Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address, payment details (processed securely through our payment processors), and phone number.
• Order Information: Details about the products you purchase (such as wetsuits, rash guards, or accessories), order value, and purchase history.
• Technical Information: IP address, browser type, device information, and how you interact with our website to improve your shopping experience.
• Communication Data: Records of your communications with our customer service team of fellow water sports enthusiasts.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for water sports gear
• Provide customer support for your diving and surfing needs
• Improve our website and product offerings
• Send you important account/order updates (like shipping confirmations for your new wetsuit)
• Prevent fraud and enhance security (we take this as seriously as we take wetsuit quality)
• With your consent, send you marketing communications about new products and offers

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: We work with trusted partners for payment processing (like PayPal and credit card processors), shipping carriers, and IT services. They only receive the information needed to perform their functions.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: If DivePro Store is involved in a merger or acquisition, customer information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we ship worldwide (excluding some Asian and remote regions), your information may be processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and that your data remains protected.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all transactions (the same security we promise for your payment methods)
• PCI DSS compliance for payment processing
• Regular security audits and monitoring
• Limited access to personal data within our organization

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Receive your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like most e-commerce sites, we use cookies and similar technologies to:

• Remember your preferences (like your wetsuit size selections)
• Analyze site traffic to improve our service
• Enable shopping cart functionality
• Provide relevant advertising (if you consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

While we sell children’s water sports gear, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of significant changes through our website or email.

10. Contact Us

Thank you for trusting DivePro Store with your water sports adventures and your personal information. We’re committed to protecting your privacy as much as we’re committed to providing quality gear for your diving, surfing, and water activities.