Welcome to DivePro Store’s FAQ section! We’re here to answer all your questions about our premium water sports gear, shipping, payments, and more. Whether you’re a surfer, diver, or sailing enthusiast, we’ve got you covered.
About Our Products
Q: What types of wetsuits do you offer?
A: We carry a comprehensive range of wetsuits for all seasons and activities, including:
- Kids wetsuits (summer, winter, and year-round options)
- Men’s wetsuits (long john, shorty, summer, winter, and specialized options)
- Thermal rash guards for extra protection
- Neoprene accessories including hoodies and sweats
- Children’s sun suits for UV protection
Q: How do I choose the right wetsuit size?
A: We recommend consulting our detailed sizing charts available on each product page. Consider both your measurements and the type of water activities you’ll be doing. For winter wetsuits, you might want a snugger fit for better insulation, while summer wetsuits can be slightly more relaxed.
Q: Are your products suitable for both diving and surfing?
A: Absolutely! Our Surf Wetsuits collection is specially designed for surfers, while our other wetsuits are perfect for diving and various water sports. Many of our products are versatile enough for multiple activities.
Ordering & Account Questions
Q: How do I create an account?
A: You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save your shipping information, and view your order history.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our Montgomery headquarters. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide to most countries (excluding some Asian and remote regions). Whether you’re preparing for winter diving in Canada or summer surfing in Australia, we can deliver your gear.
Q: What are my shipping options?
A: We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (for orders over $50 USD): Via EMS, delivered in 15-25 business days after dispatch
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your water gear’s journey right to your doorstep using the provided tracking number.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If your gear isn’t the perfect fit, please contact our customer service team at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Additional Questions
Q: Do you offer family discounts?
A: While we don’t have specific family discounts, we carefully pack family orders together whenever possible to save you on shipping costs. Ordering multiple items also helps you reach our $50 free shipping threshold more easily!
Q: How can I contact customer service?
A: Our team of water sports enthusiasts is always ready to help! You can reach us at:
- Email: [email protected]
- Mail: 2044 Bullard Street, Montgomery, US 36106
Didn’t find the answer you’re looking for? Don’t hesitate to contact us – we’re happy to help with any questions about your water sports gear needs!
Dive in with confidence. Dive in with DivePro.